Feature list
Bronze
Silver
Gold
Platinum
PAYG
  • Remote Support Coverage
    8x5
    10x5
    24x5
    24x7
    8x5
  • Minutes Included for Support Per User Per Month
    15
    15
    20
    30
  • Additional Hours Of Support per 10 users
    2
    3
    4
    8
  • Additional Support Hours Packs Available
  • 24 x 7Monitoring and Managing Tool
  • Support for
    ipads/Tablets Windows OS
    ipads/Tablets Windows and Mac OS
    ipads/Tablets Windows and Mac OS
    ipads/Tablets Windows OS Mac OS Linux
  • Windows OS Support
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  • Mac OS Support
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  • Linux OS Support
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  • Virus and Malware Removal
  • User Management (Add, Remove, Change, rename etc)
  • Device Remote Management and Configuration
  • Workstation Setup and Installation*
  • Workstation & Laptop Cleanups
  • Business Application Support
  • Microsoft 365 Support
  • Server Support
    Basic
    Advanced
    Advanced
  • DNS Protection
  • Windows Defender Antivirus
  • Cybersecurity Endpoint Protection

    This is a cybersecurity service that monitors and protects a business's entire IT environment, including endpoints, networks, and cloud services. It integrates data from various sources to detect and respond to threats more effectively.

     

  • Cybersecurity Security Information and Event Management Service (SIEM)

    SIEM is a cybersecurity service that helps businesses detect and respond to threats by analysing their system activity. It simplifies security by focusing only on important data, cutting down on unnecessary alerts. With a team of experts monitoring around the clock.

  • Cybersecurity – Managed ITDR

    Managed ITDR - Protects businesses by watching for and stopping threats targeting employee logins and accounts. It keeps an eye out for unauthorized access and helps prevent identity-related attacks. Experts monitor it 24/7 to keep systems secure.

  • Cyber Security Training

    Security Awareness training is available for all users. The cybersecurity education service is designed to help businesses train their employees to recognise and respond to cyber threats. It offers engaging, story-based lessons and simulated phishing scenarios to enhance learning and retention.

  • Dark Web Monitoring
  • Cyber Security Essentials Certification
  • Cyber Security Essentials Plus
  • Support With Achieving Other Security Standards
  • New Hardware Installation
  • Asset Management for Hardware
  • vCIO Sessions per year
    4
    12
  • Included Software - Microsoft 365 Business Standard
  • Incuded Software - Microsoft 365 Business Premium
  • Dynamic email Signatures
    Standard
    Standard
    Pro
    Pro
  • SSL Certificate Management
  • Health Reports
  • Discount Available for Educational and Charity Clients
  • 10% Discount for Annual payment plan
  • Password Manager